Virtual telco Gorilla Mobile investigated by


The Infocomm Media Development Authority (IMDA) has launched an investigation into the virtual telco Gorilla Mobile just days after the telco company announced it will suspend its mobile phone subscriptions in Singapore for two to three months. It’s in hot water for not seeking regulatory approval before shutting down its cell service, which is required under licensing terms.

Gorilla Mobile initially announced on January 17 that it would be discontinuing its local mobile subscriptions on January 31. However, it told local media site TODAY that it would instead suspend services for the next 60 to 90 days. IMDA has also asked Gorilla Mobile to honor its obligations to users affected by the mobile service shutdown, an IMDA spokesperson said when MARKETING-INTERACTIVE reached out.

“We understand that they have since given the required three months notice to affected users,” she said. “We have also asked Gorilla Mobile to provide support to affected users if they wish to migrate to alternatives. We understand that Gorilla Mobile has since done so.”

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Under IMDA’s Service-Based Operations license, telecom companies are required to notify authorities six months before they intend to terminate their license, or at least three months before they intend to terminate any of the services they provide , to be notified in writing.

Gorilla Mobile also provided further clarification to its users on January 18 on its Facebook page, where it wrote that they were undergoing technical improvements to the platform and that they plan to release a new E-SIM card by the end of Q1 2023. to introduce.

“Due to ongoing changes to our local mobile service in Singapore for new product upgrades, we have advised our customers to migrate to another carrier to maintain uninterrupted service,” it wrote. “Gorilla Global will provide all necessary support to seamlessly migrate their accounts. We sympathize with this inconvenience and believe that an improved product experience and better service will only benefit Gorilla. Global users in the future.”

The news certainly comes as a surprise to users, especially considering that it has been well received locally since it launched in Singapore in June 2021. It received a service-based operations license from IMDA in March 2021. At the time, the company said it would “deliver mobile services to consumers” over the M1 infrastructure.

MARKETING INTERACTIVE has contacted Gorilla Mobile and IMDA for comment.

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