Microsoft probes Teams, Outlook outage as thousands of users report disruption


January 25 (Reuters) – Microsoft Corp (MSFT.O) said on Wednesday it was investigating a network issue affecting multiple services, including Teams and Outlook, with outage reports saying the platforms were down for thousands of users worldwide .

Microsoft did not disclose how many users were affected by the outage, but data from the outage tracking website Downdetector showed more than 3,900 incidents in India and more than 900 in Japan. Outage reports also peaked in Australia, Britain and the United Arab Emirates.

The Downdetector site tracks outages by collecting status reports from sources, including user-submitted errors on its platform.

“We have identified a potential network issue and are reviewing telemetry to determine next troubleshooting steps,” Microsoft said in a tweet.

Microsoft’s cloud unit Azure as well tweeted about the network issue and said that some of the users were experiencing issues with the platform.

During the outage, most users were unable to exchange messages, participate in conversations, or use features of the Teams application. Many users took to Twitter to share updates about the service disruption, with #MicrosoftTeams trending as a hashtag on the social media site.

Used by more than 280 million people worldwide, Microsoft Teams is an integral part of the day-to-day operations of businesses and schools, who use the service to make calls, schedule meetings and organize their workflow.

Among the other affected services were Microsoft Exchange Online, SharePoint Online, OneDrive for Business, according to the company’s status page.

Reporting by Akriti Sharma in Bengaluru; Edited by Sherry Jacob-Phillips, Subhranshu Sahu and Louise Heavens

Our Standards: The Thomson Reuters Principles of Trust.

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