Microsoft 365 suffers outage across multiple services


The company said users may not be able to access multiple Microsoft 365 services due to a recent outage, including Microsoft Teams and Outlook.

Microsoft this morning (Jan. 25) is investigating issues that affect multiple services in its products.

Reports suggest that thousands of users in India have been affected by the outage, but users in other parts of the world, including the US, UK and Ireland, have also reported problems with the platform.

According to Microsoft, users may not be able to access multiple Microsoft 365 services.

On its status website, it said it has received reports that Teams, Exchange Online, Outlook, SharePoint Online, OneDrive and Microsoft Graph are among the services affected by the outage.

“We have identified a potential network issue and are reviewing telemetry to determine next troubleshooting steps,” it tweeted.

According to DownDetector, there have been more than 3,700 incidents in the past 24 hours where people reported problems with Teams in India.

According to the site, a further 5,000 incidents have been reported with Outlook in the UK, while several hundred incidents have been reported for the various Microsoft services in Ireland.

Microsoft 365 is used by employees around the world, and many hybrid and remote workers rely on the platform to communicate with colleagues and work on shared documents.

DownDetector also reports Xbox Live outages for several thousand users in the US.

The outage comes as the tech giant reports its slowest revenue growth in six years. It also follows news last week that the company plans to cut 10,000 jobs globally.

CEO and chairman Satya Nadella told Microsoft employees the job cuts stem from the software giant’s need to “align our cost structure with our revenues and where we see customer demand.”

Microsoft employs about 220,000 people worldwide, with more than 3,500 in Ireland — not including those who work for LinkedIn, which was acquired by Microsoft in 2016 for $26 billion.

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